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Troubleshooting Poker Technical Issues
Should the Poker window freeze before or during gameplay, or if you find you’re unable to sit at a table, apply the troubleshooting steps below to the device in use.
If you have bought in to a tournament and are unable to play due to the above or other technical issues, please refrain from contacting customer support until the tournament completes as scheduled.
WINDOWS
- Close the Poker client.
- In the search field on the task bar, enter "%appdata%" and select that AppData file folder that pops up.
- Locate the poker file bodog-io-poker and delete it.
- Reopen the Poker client and log back in.
MAC
- Close the Poker client.
- Open a Finder window, click ‘Go’, then ‘Go to Folder’.
- Enter: ~/Library/Application Support, then click ‘Go’.
- Locate the poker file bodog-io-poker and delete it.
- Reopen the Poker client and log back in.
Mobile
Simply remove the Poker Page quick link from your home screen and reinstall it.
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